BeDesk v1.3.4 Others
BeDesk is a self-contained, feature-rich customer support service, organizational email management platform and support services
BeDesk - customer support and technical support
BeDesk is a self-contained, multi-functional customer support service, an organizational email management platform and support services that do not require any coding or configuration knowledge.
It can automatically turn emails into tickets / replies and send agent responses made from BeDesk as emails. Clients can also create tickets (questions) and answer directly from BeDesk website.
BeDesk - Customer support and ticket system support number 1 (according to the author). The integration language is English, but directly from the administrative panel the translation of variables into your language is possible.
- Super Powered Email - Use as your email management software while maintaining your existing email account and getting all of BeDesk’s functionality.
- E-mail to Tickets - automatically turns emails from customers into tickets on BeDesk and sends responses from BeDesk in the form of emails.
- Notifications - Receive notifications by e-mail, through a browser or mobile phone about various events, including a new ticket, a new response, an assigned ticket and much more.
- Easy installation - install BeDesk easily without coding or knowledge of the programming language in a few minutes with the help of an easy-to-use installer and documentation in English.
- Reports - BeDesk automatically generates reports on hits, searches, viewing articles, and more.
- High Performance - BeDesk is lightweight and has high performance and page loading time out of the box.
- Knowledge Base Management - Organize your knowledge base using categories and tags, create articles using the powerful HTML editor.
- Appearance of the editor - change color, images and text. Manage menus, SEO tags, and more with real-time previews using a powerful look and feel editor.
- Translation - you can easily translate BeDesk from the administrative area without the need for third-party applications or configuration files.
- Responsive - BeDesk is fully responsive and will scale to fit any device.
- Open source - you get the full unencrypted and not confusing source code, so you can change it (or hire a freelancer who will do this for you) in any way convenient for you.
- Lifetime license - pay once and get a lifetime license.
- Documentation - Deep offline documentation is already included in the archive in English. She explains everything from installation to many functions.
- Social login - allows users to log in from popular third-party sites (Facebook, Twitter, Envato, Google).
- Professional Design - Perfect design based on Google’s design principles.
- Search - Powerful search with several integrated providers, including elastic search, algolia, mysql and others.
- Rich Text Editor - the application text uses an advanced text editor that allows you to upload files, format code, embedded images, ready-made answers, links, cancel / return, drafts and much more.
- Dark Mode - BeDesk comes with pre-created light and dark themes. You can fully customize them or add new themes through the appearance editor.
- User Settings - Allows users to change general settings, such as time zone, language, country, etc.
- Rights - A flexible system for setting rights for assigning users and agents to teams, organizations, companies and much more.
- Menu editor - all the menus on the site can be easily edited using drag and drop without any coding knowledge.
Change Log and Updates
Jule 06, 2020 - Version 1.3.4:
- Fixed a bug due to which the action of the trigger was sometimes not visible when editing an existing trigger.
- Fixed a bug due to which the expiration date of the purchase code envato was not imported sometimes when using the purchase code for registration.
- PHP 7.x Software Version - 5.6
- PHP PDO Extension
- Php_fileinfo extension
- MySQL database
- Laravel Software Platform
- Compatible browsers IE11, Firefox, Safari, Opera, Chrome, Edge